· If I assign a virtual number (Calgary for example) to my NetCall box, are my calls to Calgary free?

· Can I have two email addresses assigned to my NetCall account so I receive my voicemail emails at two locations?

· Can I use the NetCall phone while someone is on other phone?

· What are NetCall long distance rates to countries outside of North America?

· Where do I go to see my NetCall Long Distance reports?

· Can someone call me collect on NetCall?

· Can I connect more than one computer to the i-box, allowing me to share my Internet connection?

· How do I make free NetCall to NetCall calls?

· My phone does not work after hooking up NetCall.

· Why can't I get dial tone?

· Why does my VoIP call break up or cut out?

· What additional equipment is required?

· When are your international rates valid?

· Is NetCall a secure voice service?

· Will NetCall work with a firewall?

· Can my home alarm system work off the NetCall service?

· Can I plug the NetCall VoIP Gateway directly into the local telephone service wall jack and get dial tone?

· Can I use a telephone line splitter to operate more than one telephone off of the NetCall VoIP Gateway?

· Will NetCall work during a power outage?

· Do I need a router to make my NetCall service work?

· Do I need to have my computer on to use NetCall?

· Is NetCall Macintosh compatible?

· What type of telephone do I require to use NetCall?

· Can I still use my computer while I am using NetCall to talk on the phone?

· How do I set up my router and High Speed Internet connection to work with NetCall?

· How can I make an international call using NetCall?

· How do I make a long distance call using NetCall?

· Do the people I am calling need to have NetCall service too?

· Will a Fax machine work with NetCall?

· Will NetCall work if I travel?

· What happens to my NetCall service if I move?

· How long after I subscribe to NetCall will I get my package in the mail?

· Can I get more than one NetCall account?

· Can I get 411 directory service with NetCall?

· Can I get 911 emergency service with NetCall?

· Where can I get NetCall service?

· Can I keep my current phone number with NetCall?

· Will NetCall work with a dial-up Internet connection?

· Will NetCall work with a High Speed Lite connection?

· Will NetCall work with different types of High Speed Internet connections?

· Is Internet service included with NetCall?

· How is NetCall different from my current local telephone service?

· Who would benefit the most from NetCall?

· If I assign a virtual number (Calgary for example) to my NetCall box, are my calls to Calgary free?

No, only calls people make to you from Calgary will be free, calls you make to Calgary will billed at the current NetCall rate.
NetCall rates can be found at your local cable companies website.

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· Can I have two email addresses assigned to my NetCall account so I receive my voicemail emails at two locations?
No, however you can have your primary email address forward messages to a second email address, that way you will receive voicemail emails at both location

· Can I use the NetCall phone while someone is on other phone?
Yes, press # and you will be in VoIP mode which acts as a second line.

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· What are NetCall long distance rates to countries outside of North America?
Follow the link on your local cable companies website for "Long Distance Rates" found in the NetCall section for long distance rates to all countries.

· Where do I go to see my NetCall Long Distance reports?
Go to www.aski.ca; Click on on VoIP, then click on my account.

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· Can someone call me collect on NetCall?
No. You cannot make a collect call to the i-box.

· Can I connect more than one computer to the i-box, allowing me to share my Internet connection?
Yes. The NetCall Voice Gateway functions as a NAT (Network Address Translation), an Internet standard that enables a local area network (LAN) to use one set of ip addresses for internal traffic and a second set of addresses for external traffic. A NAT box (NetCall Voice Gateway) located where the LAN meets the Internet makes all necessary ip address translations.

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· How do I make free NetCall to NetCall calls?
Just dial the NetCall phone number for the NetCall customer you are trying to dial. The NetCall phone number will only work for other NetCall customers.

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· My phone does not work after hooking up NetCall.
First make sure your NetCall Voice Gateway is registered and locked on (the "Light Bulb" icon must be on solid), if not then reboot your modem, then reboot your NetCall Voice Gateway and router if you have one.

· Why can't I get dial tone?
First make sure your NetCall Voice Gateway is registered and locked on (the "Light Bulb" icon must be on solid). You have to press the # button on your phones touch pad before you can make NetCall VoIP calls. Also make sure to check your wiring is correct, check the quick installation guide for details.
If still no dial tone reboot your modem, then reboot your NetCall Voice Gateway and router if you have one.

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· Why does my VoIP call break up or cut out?
NetCall works on the upstream bandwidth, if people are downloading music from your computer this could affect call quality because your available upstream bandwidth will be reduced by the amount taken for the file transfers. Ensure you aren't running a file share program on your computer such as Kazaa.

· What additional equipment is required?
The NetCall starter kit consists of all required hardware and cables for installation. There is no additional equipment required that you must purchase. The only additional requirements that you must provide are a high speed internet connection from an ISP of your choice and a standard touchtone telephone set. Caller ID requires a display capable telephone set.

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· When are your international rates valid?
NetCall international rates are available 7 days a week, 24 hours a day.

· Is NetCall a secure voice service?
NetCall telephone security is comparable to that offered by any landline or cellular provider.

· Will NetCall work with a firewall?
Firewalls can be used in conjunction with NetCall service. Please consult the documentation for your firewall device or firewall service provider to ensure that your firewall is appropriately configured to allow NetCall service to work.

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· Can my home alarm system work off the NetCall service?
No, NetCall is a High Speed Internet service and not a replacement for a primary phone line. Many alarm systems require the reliability of a primary phone line to be able to report emergencies. High Speed Internet service will not work in the case of a power outage and would therefore not be a reliable replacement for a primary phone line for the purpose of a home alarm system.

· Can I plug the NetCall VoIP Gateway directly into the local telephone service wall jack and get dial tone?
No, the NetCall VoIP Gateway requires a High Speed Internet connection. It will not function if it is plugged directly into a wall jack without going through a High Speed Internet connection. Any attempt at using the NetCall VoIP Gateway inappropriately could result in damage to the equipment.

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· Can I use a telephone line splitter to operate more than one telephone off of the NetCall VoIP Gateway?
Yes, it is possible to use a splitter to operate more than one phone. A cordless phone with companion sets could also be used.

· Will NetCall work during a power outage?
No, NetCall will not work during a power outage. It is dependant upon having a working High Speed Internet connection, which requires power.

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· Do I need a router to make my NetCall service work?
No, a router is not required to make NetCall service work.

· Do I need to have my computer on to use NetCall?
No, NetCall requires a High Speed Internet connection, but does not require the computer to be on at all times. NetCall does allow a user to talk on the phone and surf the internet at the same time.

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· Is NetCall Macintosh compatible?
Yes, NetCall services are compatible with any computer operating system.

· What type of telephone do I require to use NetCall?
NetCall will work with any regular touch tone phone. Expensive IP-based phones are not required to use this service.

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· Can I still use my computer while I am using NetCall to talk on the phone?
Yes, you can still surf the Internet, work on documents and send email while using NetCall.

· How do I set up my router and High Speed Internet connection to work with NetCall?
For complete set-up instructions, consult the installation and user guides.

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· How can I make an international call using NetCall?
Simply pick up the phone and dial the international number as you normally would with your current phone service and take advantage of the exceptional rates.

· How do I make a long distance call using NetCall?
All domestic long distance requires 10 digit dialing. You do not have to dial "1" first; you simply dial the area code and phone number to place your call.

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· Do the people I am calling need to have NetCall service too?
No, the people who you call do not need to be NetCall customers. The benefit of calling other NetCall customers is that all calls are treated as if they are local calls and long distance charges won’t apply.

· Will a Fax machine work with NetCall?
Yes, NetCall does support the use of a fax machines, however this feature only works on about 80% of fax machines, future firmware updates will improve the compatability.

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· Will NetCall work if I travel?
Yes. As long as you have access to a High Speed Internet account your service and phone number should work. All your calls will be treated in the same way as if you were making the calls from your home location. There are times when due to a different network setup, the service may not work remotely.

· What happens to my NetCall service if I move?
If you move, you can still use netCall with the same phone number however if you move out of the area you may want to get a new local number for the new area to avoid any possible long distance charges. The service would require a High Speed Internet account at the new location.

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· How long after I subscribe to NetCall will I get my package in the mail?
Your NetCall package should arrive within 2 to 3 business days.

· Can I get more than one NetCall account?
No, customers will be limited to one NetCall account per High Speed Internet connection.

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· Can I get 411 directory service with NetCall?
Yes, NetCall offers 411 directory services. Customers who wish to use it can simply dial the area code + 555-1212 for information in Canada and the USA. A $0.75 charge will be assessed for each directory assistance call that is made. Customers can also log on to http://www.canada411.com for assistance.

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· Can I get 911 emergency service with NetCall?
Yes, Askivision Systems Inc. is now offering 911 emergency services to all NetCall customers. It is a mandatory requirement for all customers subscribing to VoIP.

The following consumer tips have been outlined to provide critical information to VoIP 911 emergency service customers about 911 emergency service limitations:

- VoIP 911 service has certain limitations as compared with traditional E911

- When you dial 911 you will be connected to an intermediate operator. This operator will ask that you confirm your location and will then transfer you to the emergency services agency that serves the area you have identified

- When calling for emergency help, you must be prepared to confirm your location and call-back number with the operator. This is particularly important if you have moved your VoIP device to a location other than your registered service address.

- Your VoIP service (including the ability to dial 911) may be unavailable during a power failure or broadband Internet outage.

- In the event that you cannot speak, the operator may assume you are located at the address you registered with Askivision Systems Inc. Therefore, you should ensure this information is updated whenever you move your VoIP telephone service.

- If you call 911, stay on the line until instructed to hang up; call back if you get disconnected

- You must ensure that you understand the 911 limitations of your VoIP service and that other potential users of your service are also made aware of these limitations.

It is important that those who will receive the 911 emergency service understand and accept that VoIP 911 service has certain limitations including the requirement that you verbally confirm your specific location to an emergency services operator when you dial 911.

To update your current registered service address or receive more information on the VoIP 911 emergency service, call 1-800-819-9718 or email cs@aski.ca.

· Where can I get NetCall service?
NetCall Service can be used anywhere you have a broadband internet connection. As a NetCall customer, you may request a NetCall telephone number for any of the NetCall service locations. For instance, you could live in Calgary and select a Vancouver telephone number. In addition, all of your calls to other NetCall customers would be free.

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· Can I keep my current phone number with NetCall?
At this time it is not possible to transfer your current land line number to use on your NetCall box. There are plans to offer this in the future.

· Will NetCall work with a dial-up Internet connection?
Yes, NetCall offers a Comm-panion PC Phone option, that is designed to work over a dialup internet connection.

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· Will NetCall work with a High Speed Lite connection?
Yes, NetCall will work with a High Speed Lite connection.

· Will NetCall work with different types of High Speed Internet connections?
Yes, NetCall can work with nearly all High Speed Internet services such as DSL, DSL Lite or cable modem. NetCall will also work with most wireless ISPs including Airspeed Wireless, Bell Sympatico, Navigata, Rogers Cable, Shaw Cable and Telus.

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· Is Internet service included with NetCall?
No, NetCall is a service that runs on your existing High Speed Internet connection.

· How is NetCall different from my current local telephone service?
NetCall is an Internet service that allows a user to make local and long distance calls in a similar way as you currently do using your existing phone service. NetCall offers a wide selection of features in different packages that can be used with a standard phone set and your computer. After signing up, you will be sent a NetCall VoIP Gateway that enables you to use the service.

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· Who would benefit the most from NetCall?
NetCall is a service that would be perfect for a wide range of High Speed Internet users, including:
· Busy families who want an inexpensive second phone line solution
· People who regularly communicate with family or friends in NetCall served areas
· People who want to receive calls without friends or family incurring long distance charges
· Home offices

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