 Can I check my e-mail from
another computer?
My internet connection is not working. What do I
do?
What do I do if I can receive e-mail, but cannot send
e-mail?
What is Network Traffic?
What payment options are available?
Question:
Can I check my e-mail from another computer?
Answer:
Yes. You can check your e-mail at www.aski.ca by clicking on the webmail
icon and entering your e-mail address and password.
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Question:
My internet connection is not working. What do I do?
Answer:
- Check all connections to ensure everything is plugged in
- If everything is connected, cycle the power on the CPE for
at least 10 seconds by unplugging it from the power source
- Reboot the computer
- If you have additional equipment attached to your computer,
such as a gateway or router, that equipment may need to be cycled
as
well
- If the problem persists, please contact Technical Support
at 1-800-819-9718 Top of Page
Question:
What do I do if I can receive e-mail, but cannot send e-mail?
Answer:
When adding your e-mail account to your email client (eg, Outlook,
Outlook Express, Netscape) ensure that the “My server requires
authentication” box under the Outgoing Server section is checked
off.
For more information on setting up e-mail accounts with various
email clients, see “Instructions for configuring e-mail client
software” under the Askivision Support link at www.aski.ca. Top of Page
Question:
What is Network Traffic?
Answer:
- aggregate total of all data sent, both upstream and downstream,
using an Internet connection
- it includes but is not limited to: email, web surfing, file
downloads/uploads, FTP (File Transfer Protocol) applications,
instant messaging (i.e.
ICQ, Microsoft Instant Messenger), chat rooms, audio/video streaming,
and MP3 downloading/uploading.
For more information on Network Traffic, see http://www.aski.ca/nettraffic.htm
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Question:
What payment options are available?
Answer:
Pre-authorized payment:
- have your invoice amount automatically deducted from your bank
account the 1st calendar day of each month.
Web or telephone banking:
- all major banks
- just use your 4-digit numeric Customer Number located in the top
right hand corner of your invoice when registering Askivision as
a payee
- Askivision is listed under cable companies
Credit Card:
- Visa, MasterCard or American Express – contact Customer Service
with your credit card number and expiry date.
Mail:
–
by mail in the self-addressed envelopes included with each invoice.
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